Frequently Asked Questions

What is Woebot?

Woebot is an automated conversational agent (chatbot) who helps you monitor mood and learn about yourself. Drawing from a therapeutic framework known as Cognitive Behaviour Therapy, Woebot asks people how they’re feeling and what is going on in their lives in the format of brief daily conversations. Woebot also talks to you about mental health and wellness and sends you videos and other useful tools depending on your mood and needs at that moment. You can think of Woebot as a choose-your-own-adventure self-help book that is capable of storing all of your entries, and gets more specific to your needs over time.

How does it work?

Woebot is built using a combination of natural language processing, psychological expertise, excellent writing, and sense of humor to create the experience of a friendly informative conversation for all of the people that talk to Woebot.

Does it work?

In a recent study conducted at Stanford University, using Woebot led to significant reductions in anxiety and depression among people aged 18-28 years old, compared to an information-only control group. 85% of participants used Woebot on a daily or almost daily basis. You can read the entire peer-reviewed study.

What is CBT?

CBT is the most evidence based and widely used therapeutic approach today. In CBT, we learn to decipher the lies we are undermining ourselves with— based on the bias embedded in the things we say. For example, “I’m never going to make any friends” is an example of all-or-nothing thinking and we feel bad because we buy into this thought. Removing the (all-or-nothing) distortion reveals a more balanced thought: “I haven’t made any friends yet” or “I’m sure I’ll make one or two friends eventually” takes the sting out and helps us cope with the reality of the situation in a more productive way instead. Repeatedly challenging thoughts frees us from the tyranny of negative beliefs we have about ourselves. But here’s the rub: Like anything that’s good for us, the repeated practice part is both necessary and hard!

What are Woebot's core beliefs?

You can read about Woebot's core beliefs.

Who's it for?

We originally built Woebot for young adults in college and graduate school. However, we encourage anyone to try it and see if Woebot is a fit for you. Feel free to give us feedback by going to our Help Center.

Is it free to talk to Woebot?

Our mission is to make the best psychological tools radically accessible to those who need them. As such we are lucky enough to not have to charge users for Woebot’s services at this time. However, this may change at some point as we move towards establishing a sustainable business.

Where can I chat with Woebot?

Woebot is available on iOS and Android devices!

Does Woebot speak languages other than English?

Woebot is currently a young robot, and only speaks English right now. Perhaps in the future Woebot will learn new languages. Right now, Woebot is still working on mastering the subtleties of the English language.

Are you trying to replace therapists?

Absolutely not. There will always be a need for traditional therapy and therapists, and there is no replacement for human connection. Woebot is an additional resource that is available in a very different way than more traditional methods of seeking help.

For more information read our blog post on the role of mental health chatbots.

How can I change the time of day that Woebot checks in at?

The easiest place to change this is by tapping the 'Check-in time' button in Woebot's settings. You can get to Woebot's settings by tapping the gear icon in the top left-hand corner of the stories screen.

How can I undo my last response to Woebot?

If you sent a reply to Woebot by mistake and would like to undo it, all you need to do is send the message 'undo' to Woebot and you will be guided through the steps to undo your last response. If the message box isn't currently visible, just tap the toolbox icon in the lower left-hand corner of the screen and select: 'Type a response'.

How can I get Woebot to stop checking in each day?

If you no longer need Woebot to check in on your moods each day, simply turn off notifications for Woebot in your device's settings. You'll stop receiving daily check-in notifications but you'll still be able to check-in manually from within the app.

How can I delete my account?

If you'd like to delete your account from our servers, tap the toolbox icon in in the lower left-hand corner of the screen and select: 'Type a response'. Then send the message "delete my data" to Woebot and you'll be guided through the process of deleting your account. Once you do that, our servers will no longer remember your personal data. Note that if you were messaging Woebot from Facebook Messenger, then your data may still be stored on Facebook's servers, per their data policy.

If you have any additional questions or comments, please send us a message below. Thank you!